Senior Defence Department officials knew more than a year ago about complaints that the work environment at the Canadian Forces ombudsman’s office had turned toxic, including the telling of jokes belittling women and the departure of key staff, but their investigators concluded nothing wrong had taken place. full story ![]()
Complaints to the Financial Ombudsman more than doubled in the second half of 2012 to a record 283,251, a 110 per cent increase over the first six months.
independent.co.uk (2 months and 22 days ago)

Financial Ombudsman Service has received more than 600,000 complaints about PPI since 2000 – almost half of them in 2012The number of complaints made to the Financial Ombudsman Service more than doubled in the second half of 2012, with more than a quarter of a million new cases registered against banks and building societies.The main driver was complaints about mis-sold...
guardian.co.uk (2 months and 22 days ago)

An ombudsman should be set up to encourage the armed forces to complain, as the number of bullying cases rises, MPs urge.
sky.com (2 months and 29 days ago)

The Legal Ombudsman has revealed nearly one-in-five of the 7,500 complaints resolved last year were about divorce or family law-related cases, making it the most complained about area of law.
dailymail.co.uk (2 months and 27 days ago)

The Financial Ombudsman is dealing with a record 400,000 new complaints a year. However, it cannot help in every case, as Caroline Grierson (pictured), who has a grievance against her mortgage lender, discovered.
dailymail.co.uk (14 days ago)
The ombudsman who investigates complaints against Colorado's child protection workers is leaving the job two years after it was created, much of that time spent pushing for more independence from the state child welfare system.
denverpost.com (1 month and 7 days ago)
The Washington Post on Friday said it was ending its decades-long practice of employing an independent ombudsman to critique the newspaper’s journalism and field readers’ questions. The Post’s ombudsman will be replaced by a reader representative, a staff member who will answer questions and respond to complaints, said Fred Hiatt, The Post’s editorial page editor. The reader...
washingtonpost.com (2 months and 25 days ago)

With a shameful, short-sighted attitude, the financial services industry continues to do itself a huge disservice by dragging its feet over genuine customer complaints.
dailymail.co.uk (2 months and 17 days ago)

The Health Service Ombudsman has warned that the NHS complaints system is 'overly bureaucratic' and that it 'clashes' with the needs of sick patients.
dailymail.co.uk (26 days ago)

The financial services industry continues to do itself a huge disservice by dragging its feet over genuine customer complaints.
dailymail.co.uk (2 months and 18 days ago)
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